EVERYTHING YOU NEED TO KNOW
Please find answers to some of our most frequently asked questions below. If your query is not answered, please do get in touch. For all ticket enquiries, please contact email@example.com and we will respond within 24 hours
Monday - Friday from 9am - 5pm.
The one-day event will be held on Saturday 11 November 2023 at The Landmark, London. Doors for the Grand Tasting open at 11am and close at 5.30pm.
If you have booked a combined Grand Tasting and Cellar Collection ticket, then please check which Cellar Collection session you have selected - AM session for Cellar Collection is 10.30 - 1.30pm and PM session for Cellar Collection is 2.30pm - 5.30pm.
Masterclasses and Discovery Tastings are held throughout the day at various times - please refer to the timings of your chosen class here. Please ensure you arrive at your class 10 minutes before the starting time, latecomers will not be permitted to join and spaces may be subject to resale.
14/09/2023: We have just released 100 All day Grand Tasting only tickets to go alongside a Masterclass or Discovery Tasting. We recommend booking now to avoid disappointment.
You may book tickets for up to 8 people per transaction. If you have are looking to book tickets for a larger group, then please contact firstname.lastname@example.org and we will be happy to assist you.
Please note: you must choose the same classes (Masterclasses/Discovery Tastings) for your group as a whole (from 2 - 8 people). You cannot select different options within one transaction.
If you would like to do different classes to your group, we recommend purchasing tickets separately via the Single Ticket option on the registration form.
Alternatively, please contact email@example.com and we will be happy to assist with your booking and ensure your group has the preferred itinerary.
Tickets will be sold exclusively here at our own ticket website events.decanter.com/london
Please note: tickets will not be sold on See Tickets this year.
The exclusive Group Discount 8 for 6 is only valid on Grand Tasting only tickets. It is not valid on combined Grand Tasting and Cellar Collection tickets, Masterclass tickets and Discovery Tasting tickets.
The tickets will be automatically discounted when you select 8 x Grand Tasting only tickets and you add 'GROUP' into the discount code box on the registration form.
Please note: the group discount has limited availability.
You will receive your E-Ticket immediately once payment is confirmed via email and/or you can download your E-Ticket from the confirmation page.
If you have purchased a ticket on behalf of other people, you will receive a confirmation email with details about your booking with a link to download your E-Ticket and how to generate your guest tickets. Once generated, we will send all guest E-Tickets to the email address of the lead booker. Please look out for multiple E-Tickets in your inbox.
Each e-ticket will have a barcode which details a personalised itinerary of the day and will be scanned on admission to the event. Please keep hold of this e-ticket if you have access to a Masterclass or Discovery Tasting so the onsite scanning staff can check you and your guests in at the allocated time slot of these experiences.
Following feedback from 2022, we have carefully curated two time slots in the Cellar Collection room: an AM session from 10:30 - 1.30pm and a PM session from 2.30 - 5.30pm.
This has been done to minimise crowds and to ensure your comfort and enjoyment. You must purchase a combined Grand Tasting and Cellar Collection ticket in order to access a Cellar Collection session. You will not gain access to the Cellar Collection with a Grand Tasting only ticket. On arrival you will receive a colour-coded wristband giving you access to what you have booked.
Once payment has been processed your booking is confirmed. The payment will show on your bank statement as FUTURE PLC. Swoogo, on behalf of the event organiser Future plc, is in charge of invoicing and payment handling and will charge the transaction total from your credit or debit card.
In the event of cancellation, refunds will only be given if we are notified at least 30 days before the event date. If you wish to cancel within 30 days of the event, we will be unable to refund your ticket.
Please note: if a group Grand Tasting only ticket (8 tickets for the price of 6) is to be refunded, you will only be refunded for the 5 tickets paid for, in accordance with our usual policy. Tickets 7 & 8 are non-refundable.
Please refer to our terms & conditions for our events for more information.
WHAT HAPPENS ON THE DAY
When you arrive at the venue, The Landmark London , you will need to register your e-ticket. Our reception team will scan your ticket and you will receive a colour coded wristband so you can access the Grand Tasting Room (and Cellar Collection if applicable). This will ensure you can move freely around the event and you may leave the hotel to purchase lunch.
Please keep your e-ticket if you have booked additional classes (Discovery Tastings and/ or Masterclasses) as our scanning team will check admission into these rooms at the allocated time slots.
If there is availability on the day, you may be able to purchase a Masterclass or Discovery Tasting ticket if you have an admission ticket to the event. Please speak to a member of the reception team who will be able to assist you. Payment can be made via a card machine.
However, we recommend you purchase a ticket for these experiences in advance as places are limited.
Strictly over 18s. No children will be admitted including babies-in-arms.
Dress code is smart / casual.
Yes there will be filming and photography at the event. Please be aware that by attending, you consent to being filmed and/or photos of you being taken, without compensation. This recorded media will be made available online at decanter.com and across various social media platforms and used for promotional purposes. By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.
a) If you do not want to be filmed, please contact firstname.lastname@example.org. Please note you may still appear in recorded media as part of a crowd or group of people.
b) You understand that by attending the event you consent to being filmed. If you do not agree to the foregoing, please do not enter the event premises.